Cold Wallet Hong Kong - Your FAQs Answered by Ooosh

Find detailed documentation and support for your crypto cold wallet.

Product & Authenticity

Are your wallets authentic?

Yes. We are the official reseller of Ledger, Tangem, and OneKey.

All products sold in our store are 100% genuine and brand new, sourced directly from official channels.

Are the wallets pre-activated?

No. All wallets are brand new and have never been activated. Customers must complete the setup and wallet creation process themselves.

Do you keep customers' recovery phrases or private keys?

Absolutely not.

We never have access to your recovery phrase, private keys, or wallet information. You are solely responsible for generating and securely storing your recovery phrase.

Can you help me recover my lost recovery phrase?

No. For security reasons, no one can recover a lost recovery phrase, including us or the wallet manufacturer. Please store your recovery phrase securely and offline.

Orders & Payments

What payment methods do you accept?

Online Store:

  • Paypal
  • Credit Card

Offline Shop:

  • Cash (Hong Kong Dollar Only)
  • WeChat Pay
  • AliPay
  • Credit Card
  • FPS / Bank Transfer

Can you ship out of Hong Kong and Macau?

No. We do not ship out of Hong Kong and Macau.

Returns & Warranty

Do you offer returns?

All sales are final. We do not accept returns due to the sensitive nature of hardware wallets.

Can I return a defective product?

We do not accept returns due to the sensitive nature of hardware wallets.

Please refer to our Return & Refund Policy for full details.

What is the warranty period?

  • Ledger devices: 1 year
  • OneKey wallets: 1 year
  • Tangem wallets: 25 years

Warranty covered by the brands where the coverage is subject to the respective brand’s terms and conditions.